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Savvy Loans

Browse our collection of Frequently Asked Questions, or search for something specific.


The Basics

► What loans do you provide?

We lend £300 to £3,000 and have repayment terms from 8 months, 12 months, 16 months and 24 months. You are welcome to apply for a loan of any amount, however your approval will be dependent on credit and affordability checks.

At present currently 24 month loans are only offered to existing customers at our discretion if they have demonstrated they can make all previous loan repayments on time and in full.

► What loan terms do you offer?

You can borrow between £300 and £500 over a 8 month term. You can borrow between £501 and £1,500 over a 12 month term. You can borrow between £1,501 and £2,000 over a 16 month term. You can borrow between £2,001 and £3,000 over a 24 month term. At present currently 24 month loans are only offered to existing customers at our discretion if they have demonstrated they can make all previous loan repayments on time and in full.

► Can I apply for a loan?

To be eligible to apply for a Savvy loan, you must be at least 18 years old, a UK resident and have a UK bank account and debit card. You must also have a net income of at least £1,000 per month, and be able to comfortably afford the loan repayments.

► Will I definitely be approved?

We assess every application on an individual basis taking a large number of factors into account. Until we do this we are unable to offer an indication on whether or not your application would be approved. Please remember, if you apply and pass our pre-qualification criteria, we will conduct/perform a credit search and this will leave a footprint on your credit file. Loans are offered entirely at our discretion and are based upon our creditworthiness assessment.

► Will you always credit check me?

As a responsible lender, we carry out credit and affordability checks on all applications submitted to us. This assists with fraud prevention and our credit decision making. In some cases we may decline your application prior to performing a credit search, but we will always credit search you before we approve a loan.

Applying With Savvy.co.uk

► How do I apply?

All applications for a loan have to be made on our website. Our application process is quick and simple.

► What do I need to make an application?

We need your employer information, bank and debit card details (including sort code and account number), as well as three years of address history. We also need details of your income and expenditure to ensure you can afford our loan repayments.

► Why do you need my bank and debit card info?

We ask for your bank details as we will deposit funds into your bank account if your loan has been approved. We use your debit card details for fraud prevention purposes, and although we usually take your loan repayments by Direct Debit from your bank, we may take your first repayment from your Debit Card.

► Do you need any paper work?

As a responsible lender we may ask you to send us some further information, such as copies of pay slips and bank statements, to help us complete your affordability and creditworthiness checks. We provide simple instructions on how to upload the documents we require through your online account.

► How quickly do I get my loan?

Once your application has been approved, we will normally send the money to you within an hour. We can only pay loans into UK bank accounts.

► Can you pay my loan out at weekends?

As we are not a pay day lender, we do not pay loans out on Sundays or on Bank holidays. In some cases we may require to perform further checks on your application which will usually be done during business hours.

► I have a Savvy loan, can I apply for another?

As a responsible lender we have a policy of only having one current loan at any time. We do not ever want you to get unaffordable products from us. In some cases, if you have always paid us on time, we may offer you a new larger loan which would also settle your present one. Please remember, all loan applications are subject to credit and affordability checks.

► Why do you ask for my internet banking details?

This will enable us to view up to 90 days of bank account history. This helps us make our lending decisions, assessing whether and if so what amount of credit is affordable and sustainable for you. As a responsible lender, we work with credit reference agencies to review your creditworthiness. As part of that process it is important for us to verify your income and outgoings. Ultimately, this will help us ensure that you do not fall in difficulties in making the repayments due or incurring further costs and charges. We are only permitted a read-only access to your current account, so will only ever be able to view the recent transactions on your account – nothing more. Your bank details are encrypted in transit and stored securely by the credit reference agency and its services providers. We do not have the ability to change any of your banking details, set up standing orders/direct debits or to manage your account in any other way. All data is securely handled in accordance with data protection laws and our privacy policy.

► Who sees my internet banking login details?

No person can access your internet banking details. When you enter your banking credentials on our website they are securely transmitted. The encrypted details are then passed by the credit reference agency, Perfect Data Solutions Limited and associated service providers. They are stored in a highly secure data centre which has a single use, which is to generate a read-only data-feed which we will use to assess the affordability of the loan.

► What happens to my internet banking details after I input them on your website?

Data security and fraud prevention are fundamental to us. We are committed to using practices to ensure that our services are provided within a secure environment. Your internet banking details are encrypted and held securely by our professional service providers. Our credit reference agency partner, Perfect Data Solutions Limited and us, are permitted read-only access to your current account, so will only ever be able to view transactions. We do not have the ability to change any of your banking details or set up standing orders/direct debits. All data is securely handled in accordance with data protection laws and our privacy policy.

► What happens to the statement data you obtain?

The data will be used to make lending decisions and stored by us as long as necessary to assist us in managing your account or issuing a loan to you. It will be stored by Perfect Data Solutions Limited, which is a credit reference agency, as part of your credit record. This means that anyone who accesses your credit record in future will be provided with a credit score which is based on all the information held about you including your banking history.

► What will my bank say about me inputting my login details into your website?

We would recommend that you review the Terms and Conditions of your internet banking provider. Before you decide to submit your banking credentials, we would stress that security is of paramount importance, we would especially mention that:
• Your data is encrypted in transit;
• We do not have any functionality over your bank account; and
• We only have access to a read only service.

Help With My Application

► Having difficulties applying online?

If you have any problems or experience difficulty with completing your online application, please contact our Customer Support Team [email protected] or call 0330 002 0117.

► You need to see bank statements & pay slips, what now?

We aim to check these documents as quickly as possible and will usually email or text you to update you on your application as soon as we can. If you still have questions you may contact our Customer Support Team [email protected] or call 0330 002 0117.

► I have changed my mind, what now?

You are free to change your mind at any point during the application process with no pressure or obligation. If you change your mind within 14 days of receiving funds, you'll simply need to pay back the loan amount plus any interest accrued to date. Simply make sure you have enough to repay the loan in full and contact us on 0330 002 0118.

► I have been declined, what now?

We recommend that you reconsider whether a loan is the right option for you, if at some time in the future your financial position changes you may be able to apply again, however we recommend that you do not apply again with us for at least three months. Please remember that each application you make will leave a footprint on your credit file and you will be subject to credit and affordability assessment checks every time you apply. We reserve the right to decline any application and will not enter into discussions to explain such decision. If you have been declined you may wish to check the information held on your credit file with credit reference agencies before you apply for any further credit.

I Have A Savvy Loan

► How do you take repayments?

Your repayments are normally collected by Direct Debit, however, your first repayment may be taken by Debit Card under Continuous Payment Authority (CPA). We'll collect your repayments on your due date, as set out in the terms of your agreement with us.

Ways to pay us:
• Contact our customer team on 0330 0020 118.
• Log into our portal at www.Savvy.co.uk to make a debit card payment.
• Make a bank transfer to NatWest Bank, sort code 01-06-05, account number 43082270. Please quote your full name or your loan account number.
• Set up a Standing Order with your bank to make payments into our NatWest Bank, sort code 01-06-05, account number 43082270. Please quote your full name or your loan account number.
• Set up a Direct Debit by contacting our customer team on 0330 0020 118.

► Can I repay my loan off early?

Yes, all you have to do is ensure that you have enough funds to repay your loan in full and then contact us on 0330 002 0118 or log into your online account at www.Savvy.co.uk and request a settlement figure which we will provide you in writing.

► What happens if I do not repay my loan?

Failure to make your contractual payments may result in:
• Reporting your missed payments to credit reference bureaus (this will be retained for the period of 6 years).
• Registering a default status on your credit file held with credit reference bureaus (this will be retained for the period of 6 years).
• Commencing collections process to the contact details you provided by SMS
messages, emails, letters, and phone calls.
• Commencing door stop visits by one of our agents or employees.
• Tracing you and visiting any address we reasonably believe you may be living or residing.
• Commencing litigation process to recover the sums owed.
• Obtaining and registering a County Court Judgment (CCJ) on your credit file (this will be retained for the period of 6 years); if successful, an application may be made for an attachment of earnings to recover the sums owed directly from your wages from your employer.
• Passing or selling your account to a third party debt collections company.

Non-payment may make obtaining essential credit more difficult and more expensive for you in the future. Please be aware that energy, utility, telecoms, mortgage providers and letting agents may check your credit file to make decisions about accepting you as a new customer. It will also result in your debt growing.

► I'm struggling to make a repayment, what now?

If you experience or anticipate problems in making your payments on time, please contact our Customer Support Team straight away either by calling 0330 002 0118 or by logging into our portal at www.Savvy.co.uk. We'll do everything we can to help you, including providing details of how to get free, independent advice on your situation.

If you let us know you can't repay on time, we will be able to set up an affordable repayment arrangement with you. To achieve this, it may be necessary to complete an income and expenditure assessment with you. This will help us understand your financial circumstances so we can arrange a fair and affordable repayment plan. If your circumstances have materially changed, we may require you to provide us with evidence of any change, including copies of recent bank statements, payslips and/or copies of your bills; we may also request medical documentation where appropriate, such as doctor’s/hospital letters, copies of medical records, prescriptions, appointments or any other reasonable evidence of the difficulties you are experiencing. This information will help us to provide you with additional forbearance and support during this period.

You should be aware that if you miss or make late or partial repayments or do not repay your full contractual repayment as and when it falls due, we share this information with credit reference agencies. If your contractual repayments are due monthly, we may issue a default on your credit file after two contractual repayments are not made. If your contractual repayments are due weekly, we may issue a default on your credit file after four weekly contractual repayments are not made. This may make is harder for you to obtain credit in future.

If you do not contact us to make an acceptable repayment plan we may continue collection and recovery action against you. Please refer to What happens if I do not repay my loan?

If you feel you'll benefit from free, independent money advice, you can contact these organisations:

Money Advice Service

Website: https://www.moneyadviceservice.org.uk/en
Telephone: 0800 138 7777

Step Change Debt Charity

Website: www.stepchange.org
Telephone: 0800 138 1111
Email: www.stepchange.org/contactus/sendusanemail

Citizens Advice Bureau

Website: www.citizensadvice.org.uk
Telephone: You can find details of your local CAB by going to the website above and using the search facility.

GDPR & Data Protection

► What personal data does Savvy collect?

We collect different kinds of personal data about you to enable us to provide our loan service. For more information, please see our Privacy Policy.

► Does Savvy share my personal data with third parties?

We will sometimes need to share personal data with third parties to allow them to perform services on our behalf. For more information, please see our Privacy Policy.

► How do I change my marketing preferences?

You can provide or remove marketing consent in your Savvy Portal. If you are unable to access your Savvy Portal, please call us on 0330 002 0118. For more information, please see our Privacy Policy.

► Is my personal data safe with Savvy?

Keeping your personal data safe is very important to us. We have multiple layers of security & technical safeguards and controls in place. For more information, please see our Privacy Policy.

► How long do you keep my personal data for?

We only store your personal data for as long as we need to. Note that financial and regulatory rules oblige us to keep some data about your account for a number of years. For more information, please see our Privacy Policy.

► My data is incorrect, what should I do?

You can change your personal details in your Savvy Portal. If you are unable to access your Savvy Portal, please call us on 0330 002 0118.

 

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Info

Important information about our loans. Please take time to read about us and how we operate as we take our responsibilities and duties as a provider of consumer finance seriously.

We want you to understand about the finance we provide. Please click here to view more important information. And click here to read some FAQ's before you make an online application for credit.

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