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Frequently Asked Questions

 

The Basics

► What Loans Do You Provide?

We lend £200 to £3,000 and have repayment terms from 6 months, 12 months, 15 months, 18 months or 24 months. You are welcome to apply for a loan of any amount, however your approval will be dependent on credit and affordability checks.

► What Loan Terms Do You Offer?

You can borrow between £200 and £400 over a 6 month term. You can borrow between £401 and £850 over a 12 month term. You can borrow between £851 and £1,500 over a 15 month term. You can borrow between £1,501 and £2,000 over a 18 month term, and you can borrow between £2,001 and £3,000 over a 24 month term.

► Can I Apply For A Loan?

To be eligible to apply for a Savvy loan, you must be at least 18 years old, a UK resident and have a UK bank account and debit card. You must also have a net income of at least £700 per month, and be able to comfortably afford the loan repayments.

► Will I Definitely Be Approved?

We have to assess every application on an individual basis taking a large number of factors into account. Until we do this we are unable to offer an indication on whether or not your application would be approved. Please remember, if you apply, we may conduct/perform a credit search and this will leave a footprint on your credit file.

► Will You Always Credit Check Me?

As a responsible lender, we carry out credit and affordability checks on all applications submitted to us. This assists with fraud prevention and our credit decision making. In some cases we may decline your application prior to performing a credit search, but we will always credit search you before we approve a loan.

 

Applying With Us

► How Do I Apply?

All applications for a loan have to be made on our website, don't worry we have made the application process quick and simple.

► What Do I Need To Make An Application?

We need your employer information, bank and debit card details (including sort code and account number), as well as three years of address history. We also need details of your income and expenditure to ensure you can afford our loan repayments.

► Why Do You Need My Bank and Debit Card Info?

We ask for your bank details as we will deposit funds for successful applicants into your bank account. We use your debit card details to help protect you from fraud, and although we usually take your loan repayments by Direct Debit from your bank we may take your first repayment from your Debit Card.

► I have a Savvy Loan, Can I Apply For Another?

As a responsible lender We have a policy of only having one current loan at any time. We do not ever, want you to get into too much debt with us. In some cases if you have always paid us on time we may offer you a new larger loan and settle your present one. Please remember, all loan applications are subject to credit and affordability checks.

► Do You Need Any Paper Work?

As a responsible lender we may ask you to send us some further information such as copies of pay slips and bank statements to help us complete our assessment checks. We provide simple instructions on how to upload the documents we require through your online account.

► How Quickly Do I Get My Loan?

Once your application has been approved, we will normally send the money to you within 15 minutes. Most banks will credit your account within an hour, but if you have any further questions you should contact your bank. We can only pay loans into UK bank accounts.

► Can You Pay My Loan Out At Weekends?

We pay loans out 12 hours a day, and on Saturdays but as we are not a pay day lender we do not pay loans out on Sundays or on Bank holidays. In some cases we may require to perform further checks on your application which will usually be done during business hours.

► Having Difficulties Applying Online?

If you have any problems or experience difficulty with completing your online application, please contact our Customer Support Team [email protected] or call 0330 002 0117.

► You Need To See Bank Statements & Pay Slips, What Now?

We aim to check these documents as quickly as possible and will usually email or text you to update you on your application as soon as we can. If you still have questions you may contact our Customer Support Team [email protected] or call 0330 002 0117.

► I Have Changed My Mind, What Now?

You are free to change your mind at any point during the application process with no pressure or obligation. If you change your mind within 14 days of receiving funds, you’ll simply need to pay back the loan amount plus any interest accrued to date. Simply make sure you have enough to repay the loan in full and contact us on 0330 002 0118.

► I Have Been Declined, What Now?

We recommend that you reconsider whether a loan is the right option for you, if at some time in the future your financial position changes you may be able to apply again, however we recommend that you do not apply again with us for at least three months. Please remember that each application you make will leave a footprint on your credit file and you will be subject to credit and affordability assessment checks every time you apply.

► Why do you ask for my internet-banking details?

By inputting your details we are able to view up to 90 days of bank account history. This helps us make our lending decisions, assessing whether and if so what amount of credit is affordable and sustainable for you. As a responsible lender, we work with credit reference agencies to review your creditworthiness. As part of that process it is important for us to verify your incomings and outgoings. Ultimately, this will help us ensure that you do not fall in difficulties in making the repayments due under a loan or incurring further costs and charges. We are only permitted a readonly access to your current account, so will only ever be able to view the recent transactions on your account – nothing more. Your bank details are encrypted in transit and stored securely by our credit reference agency and its services providers. We do not have the ability to change any of your banking details, set up standing orders/direct debits or to manage your account in any other way. All data is securely handled in accordance with data protection laws and our privacy policy.

► Who sees my internet banking log-in details?

No person can access your internet banking details. When you enter your banking credentials on our website they are securely transmitted. The encrypted details are then passed by our credit reference agency, Perfect Data Solutions Limited and associated service providers. They are stored in a highly secure data centre which has a single use, which is to generate a read-only data-feed which we will use to assess the affordability of the loan.

► What happens to my internet banking details after input them on your website?

As an organisation, security of data and prevention of fraud are fundamental to us. We are committed to using practices to ensure that our services are provided within a secure environment. Your internet banking details are encrypted and held securely by our professional service providers. Our credit reference agency partner, Perfect Data Solutions Limited and us, are permitted read-only access to your current account, so will only ever be able to view your account. We do not have the ability to change any of your banking details or set up standing orders/direct debits. All data is securely handled in accordance with data protection laws and our privacy policy.

► What happens to the bank statements you obtain?

They will be used to make lending decisions about you and stored by us as long as necessary to assist us in managing your account or underwriting loan to you. It will be stored by Perfect Data Solutions Limited, which is a credit reference agency, as part of your credit record. This means that anyone who accesses your credit record in future will be provided with a credit score which is based on all the information held about you including your banking history.

► What will my bank say about me inputting my log-in details into your website?

We would recommend that you review the Terms and Conditions of your internet banking provider. Before you decide to submit your banking credentials, we would stress that security is of paramount importance, we would especially mention that:
• Your data is encrypted in transit;
• We do not have any functionality over your bank account; and
• We only have access to a read only service.

 

I Have a Savvy Loan

► How Do You Take Repayments?

Your repayments are normally collected via Direct Debit, however, your first repayment may be taken by Debit Card and we may also set up a Continuous Payment Authority on your Debit Card, commonly referred to as a CPA. We'll collect your repayments on your due date, as set out in the terms of your agreement with us.

You can cancel you Direct Debit or CPA at any time either by contacting your bank directly, or by contacting us in writing, by email [email protected] or by calling us on 0330 002 0118.

If you do cancel these you will still owe us your outstanding balance and you'll need to make your repayments by an alternative method, such as using the payment feature in your online portal or by bank transfer on or before each due date. Our Customer Support Team will be able to give you all the options and details on how to pay us, and we'll continue to send you payment reminders before each due date to help you keep track of your payments.

► Can I repay My Loan Off Early?

Yes, all you have to do is ensure that you have enough to repay your loan in full and then contact us on 0330 002 0118 or email us [email protected] and you can request a settlement figure which we will provide you in writing.

► I'm Struggling To Make A Repayment, What Now?

If you experience or anticipate problems in making your payments on time, please contact our Customer Support Team straight away either by calling 0330 002 0118 or by emailing [email protected]. If you can't make any repayment on time, we'll do everything we can to help you, including providing details of how to get free, independent advice on your situation.

If you let us know you can't repay on time, we may try to set up a repayment arrangement with you. Firstly we will complete an income and expenditure form. This will help us understand your financial circumstances so we can try to arrange a fair, affordable and flexible repayment plan.

You should be aware that if you miss or make late repayments we share this information with credit reference agencies, and this may make it harder for you to obtain credit in the future.

If you feel you'll benefit from free, independent money advice, you can contact these organisations:

Step Change Debt Charity

Website: www.stepchange.org
Telephone: 0800 138 1111
Email: www.stepchange.org/contactus/sendusanemail

Citizens Advice Bureau

Website: www.citizensadvice.org.uk
Telephone: You can find details of your local CAB by going to the website above and using the search facility.
Email: You can find details of your local CAB by going to the website above and using the search facility.

National Debtline

Website: www.nationaldebtline.org
Telephone: 0808 808 4000
Email: www.nationaldebtline.org/EW/Pages/Email-us-for-Advice

Info Savvy Info

Important information about our loans. Please take time to read about us and how we operate as we take our responsibilities and duties as a provider of consumer finance seriously.

We want you to understand about the finance we provide. Please click here to view more important information. And click here to read some FAQ's before you make an online application for credit.

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